Order Placement, Shipping & Delivery

Order placement

What happens when I place an order with you?

At Mercha.com.au, we take our goal of being the fastest, easiest way to order custom promotional merch(a) seriously!

  1. Simply mockup your design on site and add as many items as you wish to your shopping cart. 
  2. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for your merch(a). Note, if you have PO process, you can opt for manual payment. Payment must be received in full, however, before your order goes into production.
  3. Upon placing your order, you’ll immediately receive an email confirmation from us with your order number. If you're a new customer, we'll ring you just to say g'day and welcome to Mercha! (we'll also help you out here if your art work needs any work) 
  4. Within 48 business hours, you will receive the production mockup based on what you mocked up on the site. There you’ll have the opportunity to approve it, or make suggestions for changes and improvements. 
  5. Once you’ve approved the production mockup, your order will go into production. Every order is reviewed by a human and nothing goes into production without your approval!

Need a hand? Our friendly (awesome) Customer Care team are human like you and we're here to help!

Shipping & delivery

How long will it take to get my order?

Shipping destinations:

  • We ship all across Australia.

Shipping times:

  • On each product page, there is an indicative production time. This is the time from when your order is placed until production is completed.
  • Once production is completed, your order will generally be shipped within 1-2 business days. You will receive tracking information via email when your order ships.
  • Note, to reduce the amount of packaging in the world, we ask our partners to reuse boxes and packaging where possible.
  • Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

  • Orders will be charged using carrier calculated shipping based on the weight and destination. The full price will be displayed at checkout.